Support

We're here to help you get the most out of beGin on your iPhone or iPad.

Contact us

Email: cmico6772@gmail.com

We aim to respond within 2–5 business days.

Frequently Asked Questions

Note modes and templates

beGin offers three note modes: Paged Note (handwriting and PDF annotation), Infinite Canvas (mind maps and free layout), and Document (keyboard writing). Create a note from the Note workspace, pick a mode and paper style, and optionally start from a template such as Cornell Notes or Lab Report.

Sign-in fails or I can't log in

Check your internet connection and confirm you are signed into iCloud on your device. Try signing out and signing back in with Apple or Google. If the issue persists, contact support with your device model and iOS/iPadOS version.

Google or Apple sign-in

beGin supports Sign in with Apple and Google Sign-In. Use the sign-in option shown in the app. Make sure you use the same account you originally registered with to access your data.

iCloud sync

Ensure iCloud is enabled for beGin in your device Settings and that you are signed into the same Apple ID on all devices. Sync may take a few minutes depending on file size and network conditions.

Restore purchases

Open the subscription or account area in the app and tap Restore Purchases. You must be signed in with the same Apple ID used for the original purchase. Restoring does not create a new subscription.

AI Credits

All plans include a monthly AI credit allowance: Free (20), Pro (300), Pro+ (1,000). Credits are consumed per action — for example, 1 credit for a text question, 3 for image/OCR or handwriting checks, and 2 for generating practice questions. Regenerating an answer is charged as a new request. Credits are not currency, cannot be transferred, and typically do not roll over. Check your remaining balance in the app.

Backup and Restore

You can create a backup file from the app and save it to Files or another location. To restore, use the restore option in the app and select your backup file. Backups are separate from iCloud sync.

Artwork won't open

Try force-quitting and reopening the app. If the artwork was synced via iCloud, wait for sync to complete. If the file is corrupted, restore from a recent backup if available. Contact support if the problem continues.

Troubleshooting

  1. Update beGin to the latest version from the App Store.
  2. Restart your iPhone or iPad.
  3. Check that you have a stable internet connection for sign-in, sync, and AI features.
  4. Verify iCloud is enabled for beGin under Settings > [Your Name] > iCloud.
  5. Sign out and sign back in through the app's account settings.
  6. Try restoring purchases if subscription features are not active.
  7. If artwork issues persist, restore from a backup or contact support with details about the affected file.

Supported Platforms

beGin is currently available for iPhone and iPad running a supported version of iOS or iPadOS.

Delete Your Account

To permanently delete your beGin account and associated server data, see our Account Deletion page for step-by-step instructions.